Go to our website »

Jobs at SmartBank

Financial Services Representative

Location: East Ridge, TN

Type: Full Time

Min. Experience: Entry Level

Financial Services Representative - Bank Teller - Customer Service

A career at SmartBank is more than just a job, it is a family where values are upheld and hard work is recognized.  Our SmartBank team of associates are trustworthy, loyal and innovative. 

We have been supporting our customers for over 10 years in Tennessee and Florida and are continuing to grow.  We empower our associates to treat our customers with care and to be involved in the communities we support.  We build exceptional value by fostering a work environment that respects individual needs, establishes high expectations and recognizes achievement – It is the SmartBank way

SmartBank Associates enjoy an AMAZING benefits package that includes  -  company apparel, medical, dental, vision, long and short term disability, 401(k), EAP, life insurance and paid time off (PTO).

We currently have opportunities in our bank operations as a Financial Services Representative in our East Ridge, Tennessee branch.  In this critical role you will provide exceptional customer service to our onsite banking customers with the following responsibilities: 

  • Creates a positive client experience with daily Lobby Management duties which include being a client greeter; offering hospitality items; making warm introductions ; replenishing  water, coffee items and fruit as needed for clients and guests.
  • Serves as the Bank's primary contact with its clients, both in providing services and in routing inquiries to appropriate personnel.
  • Accurately receives deposits and payments for all types of SmartBank accounts, verifies cash and negotiability of checks and issues receipts, giving credit for funds according to Bank policies.  Provides clients with account information.
  • Cashes checks and accepts withdrawal requests in accordance with Bank policies, referring questionable transactions to supervisor for approval.
  • Processes payments for SmartBank credit cards, local utilities, and other services.  Ensures that payment information is transmitted to appropriate agencies by daily cut-off.
  • Balances and processes daily work.
  • Follows all security policies and procedures.  Reports any discrepancies or suspicious activity to the Assistant Branch Manager, Branch Manager or Security Officer.
  • Protects SmartBank’s financial interest by controlling and balancing assigned cash drawer and negotiable items received/disbursed.  Maintains an acceptable balancing record per established

Candidates must have one- year of banking experience which includes new account opening experience completion of Cash Vault custodian duties, and completion of ATM custodian duties preferred, ability to apply knowledge, cash handling experience and sound judgment in decision-making using established guidelines.  Candidates should have a working knowledge of Microsoft Office including Word, Excel and Outlook programs.   Must be able to sit and stand for long periods of time and lift up to 40 pounds.  All candidate will be required to pass a pre-employment background check.


SmartBank is an Equal Opportunity Employer

Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status