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Jobs at SmartBank

Assistant Branch Manager

Location: Ooltewah, TN

Type: Full Time

Min. Experience: Experienced

Assistant Branch Manager- Gatlinburg

SmartBank is publicly traded (SMBK) with $1billion in assets!  We are headquartered in Knoxville, TN with 14 branches in Sevier, Knox, Bradley, and Hamilton Counties as well as the Florida Panhandle. We are currently looking for candidates in the Sevier County Market to fill this position. You can expect to be a part of an awesome culture that is full of positivity, creativeness and highly professional - CUSTOMER EXPERIENCE IS EVERYTHING.

Our benefits are AMAZING: We pay 100% for our associates - dental, vision, life insurance, PTO, employee assistance, short and long term disability (buy up options are available for dependents and we share in that cost) and we provide a 401(k) plan that includes a dollar for dollar match on the first 3% you contribute. We share in the cost of medical and even pay towards your deductible! We pride ourselves in being members of the community and incentivize our associates to do the same!

Our Assistant Branch Manager will be held accountable for the following:

-Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart. 

-Implements appropriate controls and action plans regarding the paying and receiving and client service functions to assure efficient and effective management.

-Supports FSRs and assures that appropriate controls are observed. Assists FSRs in dealing with client problems, coaching them where appropriate. 

-Ensures that all new Financial Service Representatives are thoroughly trained in branch operation functions, in addition to assisting with client issues and/or questions.

-Maintains records and establishes procedures on safe deposit boxes. Monitors annual safe deposit box audit.

-Reviews NSF list daily and contacts those clients.

-Conducts and maintains record of surprise FSR cash audits

-Maintains a working knowledge of financial products and services.

-Performs Financial Services Representative functions as needed.

-Serves as the primary contact for all branch issues and duties in the absence of the Branch Manager.

-Scheduling and PTO approval.

-Assists in resolution of complex client issues.

Education & Experience:

High school diploma required, Associate’s Degree preferred, plus 1 year banking experience with 3 months of Sr. FSR experience or work related supervisory job experience. Must have exceptional customer service skills. Candidates will be required to pass a pre-employment background check.

Interested candidates should submit a resume and qualified candidates will be contacted by a member of our Talent Acquisition team.

EEO/AAP Employer

Taglines: Branch Administration; Assistant Branch Manager, Careers in Banking

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